Worldwide shipping from Dubai & India 💎 IGI-certified lab diamonds

What is Adrisya ?

About Adrisya

FAQ

What is Adrisya?

Adrisya is a bespoke lab-grown diamond jewelry brand founded by award-winning designer Shabnam Bhojwani. Every piece is IGI-certified, made to order, and crafted in 14K or 18K gold or 925 sterling silver. We design for people who want something genuinely theirs - not catalogue jewelry, but a piece conceived for them, built around a stone chosen for them, delivered to their door from Dubai and India.

Is there a physical store I can visit?

We are exclusively an online boutique, offering a seamless shopping experience through our website. You can explore and purchase our jewelry collections online, with the convenience of doorstep delivery.

Jewelry Questions

What materials are used in crafting Adrisya jewelry?

Adrisya Jewels is crafted using high-quality materials, centered around lab-grown diamonds. Each piece is set in 925 sterling silver or gold and finished with refined coatings such as rhodium or 14K gold, ensuring lasting durability and understated elegance.

Are your lab-grown diamonds certified?

Yes. Our lab-grown diamonds come with certification from International Gemological Institute (IGI), ensuring their authenticity, quality, and grading standards.

Where are your jewelry pieces made?

Our jewelry is crafted by skilled artisans with a deep focus on precision and quality. Each piece is created using refined techniques that balance traditional craftsmanship with a modern design approach, ensuring a consistently high standard across every creation.

Are the colors and images on the website accurate?

We take great care to present our jewelry as true to life as possible. However, slight variations may occur due to lighting during photography and differences in individual screen settings. Rest assured, the overall design, quality, and detailing of each piece remain consistent with what you see online.

Order Questions

Why is it necessary to provide my genuine email and phone number when placing an order?

Accurate contact details allow us to keep you informed at every stage of your order-from confirmation to dispatch and delivery updates. It also ensures we can quickly reach you if any clarification is needed. Your information is handled with care and used only for order-related communication.

Is an item reserved in my cart once added?

No, items are not reserved when added to your cart. An order is confirmed only after the checkout process is completed, so we recommend placing your order promptly to avoid missing out on availability.

Do you charge for shipping, and what are the duties and taxes?

Shipping charges are calculated at checkout based on your location and order value, ensuring secure and reliable delivery for every piece. For international orders, duties and taxes vary depending on the destination country and are the responsibility of the customer.

We ensure that every shipment is carefully handled and packaged to meet the highest standards of safety and presentation.

How can I track my order, and what is the shipping timeline?

Once your order is dispatched, you will receive tracking details via email or SMS, allowing you to follow your shipment at every stage.

Our handcrafted pieces typically require 14–21 days for creation, reflecting the care and precision involved in each design. Ready-to-ship pieces are dispatched within 48–72 hours. After dispatch, deliveries within India usually arrive within 5–10 days.

I entered an incorrect shipping address or made an error on my order. Can it be amended?

If you notice an error after placing your order, please contact us as soon as possible at +91 9699201736 or email us at sales@adrisya.in. We will do our best to accommodate changes before your order is processed or dispatched.

For requests outside business hours, you may leave your name, contact number, and order details, and our team will get back to you at the earliest.

Is it possible to return or exchange final sale merchandise?

Final sale items are not eligible for return or exchange. We recommend reviewing all product details carefully before completing your purchase.

Can I return my order?

All orders are final and cannot be returned or exchanged once the purchase is confirmed. Each piece is created specifically for you from the moment your order is placed.

In the unlikely event that your item arrives damaged, please email us at sales@adrisya.in within 24 hours of delivery, along with clear images of the product, so we can assist you.

For further details, please refer to our Return Policy page.

How can I request a repair for an item, and what is the warranty for Adrisya products?

For repair requests, please contact us at sales@adrisya.in with your order details and images of the item. Our team will assess the piece and guide you through the next steps.

We offer support on all our products; however, repairs resulting from regular wear and tear or accidental damage may incur a charge. Any applicable costs will be communicated transparently before proceeding.

How should I clean and store my Adrisya jewelry?

To maintain the beauty of your jewelry, we recommend storing each piece in a soft cloth pouch or a separate case to prevent scratches. Keep it away from moisture, perfumes, and harsh chemicals to preserve its finish and brilliance.

For cleaning, gently wipe your jewelry with a soft, lint-free cloth after use. For deeper care, please refer to our detailed Jewelry Care Guide available on our website.

Custom Orders

Do you accept custom orders?

Yes. We offer bespoke jewelry services, including redesigning existing pieces and creating fully custom designs from scratch. Each piece is crafted using high-quality materials and centered around lab-grown diamonds, ensuring both precision and refinement.

We work closely with you to understand your design vision and bring it to life through a considered and personalized process.

What is the turnaround time for a custom order?

Custom orders typically take approximately 3 weeks to complete.

Can I return a custom-made piece?


Custom-made pieces are created specifically for you and cannot be returned. Please ensure that all details are carefully reviewed before finalizing your order.

Miscellaneous Questions

How do I find my ring size?

For assistance in determining your ring size, please refer to our Ring Size Chart.

I need more details about a product.

For more information, feel free to contact us via WhatsApp at +91 9699201736 or email us at sales@adrisya.in. We're here to help.

How can I receive a coupon?

Join our email newsletter to stay updated on exclusive sales, and you’ll receive a coupon code with your first subscription. Plus, we’ll send you new codes whenever we have special promotions. Please note that only one coupon or promotion can be used at a time.

Secure transactions

Transactions are handled with bank-grade security.

Simple checkout

Our secure checkout is quick and easy to use.

Get in touch

Have questions? Get in touch with us at any time.