FAQs
About Adrisya
What is Adrisya?
Adrisya is a premium online jewelry boutique offering an exquisite range of jewelry pieces, each carefully crafted with precision, creativity, and passion. We specialize in timeless, high-quality designs using a blend of sterling silver, gold, moissanite, and lab-grown diamonds, providing exceptional jewelry that celebrates both beauty and craftsmanship.
Is there a physical store I can visit?
We are exclusively an online boutique, offering a seamless shopping experience through our website. You can explore and purchase our jewelry collections online, with the convenience of doorstep delivery.
Jewelry Questions
What materials are used in crafting Adrisya jewelry?
Adrisya jewelry is made with a carefully selected mix of high-quality materials, including 925 sterling silver, gold, premium moissanites, lab-grown diamonds, and nickel-free brass. We also offer exclusive pieces with stunning cubic zirconia for our gifting range. Each item is finished with beautiful coatings such as rhodium or 22K gold to ensure both durability and elegance.
Are your moissanites and lab-grown diamonds certified?
Yes! Our moissanite stones come with a certification card from GRA (Gemological Resources of America) or a local lab-certified card. Our lab-grown diamonds come with an IGI (International Gemological Institute) certification card to ensure authenticity and superior quality.
Where are your jewelry pieces made?
Our jewelry is crafted by skilled artisans who are passionate about their craft, ensuring that each piece is of the highest quality. We do not specify locations, but our artisans use traditional methods to create jewelry that blends timeless elegance with modern flair.
Are the colors and images on the website accurate?
We strive to present our jewelry as accurately as possible; however, slight variations may occur due to different lighting conditions during photography. The colors you see may vary depending on your screen settings.
Order Questions
Why is it necessary to provide my genuine email and phone number when placing an order?
Providing accurate contact information is essential for smooth communication regarding your order. This helps us reach you for order confirmations, payment issues, backorders, or to notify you about the shipment status. Rest assured, your privacy is important to us, and we will not send any unsolicited emails.
Is an item reserved in my cart once added?
No, your order is only confirmed once you proceed to checkout and complete the purchase.
Do you charge for shipping, and what are the duties and taxes?
We offer free shipping on all orders within India. For international orders under INR 50,000, a shipping charge of INR 1500 applies. Orders above INR 50,000 qualify for free international shipping. International duties and taxes vary depending on the destination country and the value of the order.
How can I track my order, and what is the shipping timeline?
Once your order is dispatched, we will send you an email or SMS notification with tracking details. Our handcrafted pieces typically require 7 to 10 days to be made. Ready-to-ship items are dispatched within 48 to 72 hours. Once shipped, you can expect delivery within 5 to 10 days.
I entered the incorrect shipping address or made an error on my order. Can it be amended?
If you’ve realized that you've made an error on your order after receiving the confirmation email, please contact us immediately at +91 9699201736 or email us at sales@adrisya.in. If it's outside our business hours, kindly leave a message with your name, phone number, and order number (if available).
Is it possible to return or exchange final sale merchandise?
Final sale items cannot be returned or exchanged. Please review the product details carefully before purchase. However, these items could make a perfect gift for someone else!
Can I return my order?
We can accommodate order cancellations or changes before your order is shipped. Once the items have been dispatched, we are unable to cancel your order. If your items arrive damaged, please email us a photo of the damaged product within 24 hours of receiving your order for assistance. For more information, visit our Return Policy page.
How can I request a repair for an item, and what is the warranty for Adrisya products?
Please email sales@adrisya.in for repair requests. Our team will assess the required repairs and provide further instructions. For significant repairs, the customer may be responsible for associated costs. Please note that charges may apply for repairs due to regular wear and tear.
How should I clean and store my Adrisya jewelry?
To keep your jewelry in pristine condition, we recommend storing it in dry cloth bags or cases. We also provide a detailed Jewelry Care Guide on our website to help you properly care for your pieces.
Custom Orders
Do you accept custom orders?
Yes! We offer bespoke jewelry services, including redesigns of older pieces and fully custom-made designs. Our custom pieces can be crafted using 925 sterling silver, gold, premium moissanites, lab-grown diamonds, and brass, ensuring the highest quality. We are happy to discuss your design ideas, budget, and material preferences with you to bring your vision to life.
What is the turnaround time for a custom order?
Custom orders typically take approximately 3 weeks to complete.
Can I return a custom-made piece?
Custom-made pieces are created specifically for you and cannot be returned. Please ensure that all details are carefully reviewed before finalizing your order.
Miscellaneous Questions
How do I find my ring size?
For assistance in determining your ring size, please refer to our Ring Size Chart.
I need more details about a product.
For more information, feel free to contact us via WhatsApp at +91 9699201736 or email us at sales@adrisya.in. We're here to help.
How can I receive a coupon?
Join our email newsletter to stay updated on exclusive sales, and you’ll receive a coupon code with your first subscription. Plus, we’ll send you new codes whenever we have special promotions. Please note that only one coupon or promotion can be used at a time.